Refund & Cancellation Policy

1. What this covers

This policy covers subscription fees you pay us for DineNDash, operated by [FULL NAME]. It does not cover money your customers pay your café for food and drinks; that goes through your own payment account and refunds to customers are yours to handle.

2. Free trial

The trial is free (14 days by default) and needs no card, so there is nothing to refund. If you cancel during the trial, billing never starts. Your café pauses when the trial would have ended, and you can subscribe later to resume.

3. How billing works

• Plans are billed in advance, monthly or yearly, by a recurring mandate (UPI AutoPay, card or e-mandate) through Razorpay or Cashfree.
• Switching to a higher plan takes effect immediately. Switching to a lower plan takes effect at the end of the period you have already paid for.
• If a payment fails, you have a 7-day grace period to fix it. After that your café is paused until payment succeeds.

4. Cancelling

The account owner can cancel from the billing page at any time. What happens depends on where you are:

• During a paid period: no more payments are taken. Your café keeps working until the end of the period you paid for, and then closes permanently. Closing cannot be undone from the console; contact us if you want it reopened. The billing page shows the exact date before you confirm.
• During the trial, or while a payment is overdue: billing stops straight away. Your café pauses when the trial or grace period ends, and you can subscribe again at any time.

After a café is cancelled, its data is deleted 90 days later, except invoices and records we must keep for tax. Download anything you need, such as reports, before then.

5. Refunds

• Fees already paid are not refunded in part. If you cancel mid-period, you keep the service until the period ends rather than getting money back for unused days. The same applies to yearly plans.
• When you move to a lower plan, the difference is not refunded; the lower price starts from the next period.
• We will refund in full money taken by mistake. This includes a duplicate charge, a charge after a subscription was cancelled or replaced, and a charge we could not match to an account.
• If a technical fault on our side stopped your café from working for a long time, write to us. We may extend your period or refund part of the fee at our discretion.

Nothing in this policy limits any right you have under Indian consumer law.

6. How to ask, and how long it takes

Email [EMAIL] from your account email with the café name, the date and amount charged, and a payment reference if you have one. We reply within 3 working days. Approved refunds go back to the original payment method through Razorpay or Cashfree and usually reach you in 5 to 10 working days, depending on your bank.

7. Invoices and GST

We issue an invoice for each payment. Prices are shown before GST and GST is added where it applies. Our GSTIN is [GSTIN]. If a refund is made, the matching GST is reversed too.

8. Changes to this policy

If we change this policy, the new version applies to payments made after the date at the top. Questions: [EMAIL].